iD
ivan D
1 reviews | Active since Jun 2015
30 Jun 2015, 09:41
Contract ermination
Hi my name is IVAN DUBE, i have been trying to get hold of the MTN support centre for weeks now but with nothing but call drops & long hold time wasting hours.<br> Look i don't need much from you guys all i need is for you to terminate the current cell phone contract i have with you guys which ended last month as it ran from 05/2014 -05-2015<br> <br> Please do not bill me for the 25th time this month, your response will be much appreciated.<br> <br> <br> Name : Ivan Dube<br> MTN Nunber in question : ***<br> <br> I can be contactable on *** or via email [Email Removed]
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MTN South Africa's replyOfficial
08 Jul 2015, 10:36Hello ivandube,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, please note that I have escalated your number *** for cancellation. As advised, the airtime and Data in it will be forfeited.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, please note that I have escalated your number *** for cancellation. As advised, the airtime and Data in it will be forfeited.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,
MTN South Africa's reply08 Jul 2015, 10:36
Official
Hello ivandube,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, please note that I have escalated your number *** for cancellation. As advised, the airtime and Data in it will be forfeited.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, please note that I have escalated your number *** for cancellation. As advised, the airtime and Data in it will be forfeited.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,