DE
Donavin E
1 reviews | Active since Jul 2011
19 Jul 2015, 10:30
Contract ended - still paying
My contract ended on the 18th May.<br> I contacted MTN to advise that I did not want to renew and ceased using the service.<br> Despite numerous calls to the call center, where one holds for up to half an hour, and e mails, the debit order<br> remains in force. I will have to lodge a ***** case with my credit card provider to try and get it stopped and even though I'm not using the service, the amount of the deduction has risen by R69 this month after remaining the same for 2 years! <br>
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MTN South Africa's replyOfficial
22 Jul 2015, 15:15Hello donavin50,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused,rest assured it was not our intention to dissatisfy you in any way.
Our records show that your request has been attended already,contract has been terminated.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity.
REQ:***
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused,rest assured it was not our intention to dissatisfy you in any way.
Our records show that your request has been attended already,contract has been terminated.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity.
REQ:***
MTN South Africa's reply22 Jul 2015, 15:15
Official
Hello donavin50,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused,rest assured it was not our intention to dissatisfy you in any way.
Our records show that your request has been attended already,contract has been terminated.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity.
REQ:***
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused,rest assured it was not our intention to dissatisfy you in any way.
Our records show that your request has been attended already,contract has been terminated.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity.
REQ:***