CvdW
Cynthia van der Westhuizen
1 reviews | Active since Oct 2010
28 Sept 2015, 08:45
CONTRACT ENDED - Still getting sms' s to settle
Upon receiving this sms :<br> Settle your MTN account immediately and get rre-connected. Call MTN for your settlement amount...<br> <br> I called 808 to find out what is going on because I have terminated the contracy months ago, paid up my account, not received any invoices or statement... now this!!!!!!<br> <br> Then the call centre rrecorded message tells that you have exceeded your allowed call time to their call centre and they cut you off... <br> <br> Wow!!! Thats one way of not dealing with or having to answer to your clients!!!!!!<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
28 Sept 2015, 10:06Hello bokivdw,
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
We have tried to call you no response.
Please take note of the following: A***
The account balance on the 20-4-2015 =R518.00 we have received the payment for R259.00 the account has been paid short with R259.00.
Please make the payment to clear the account.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
We have tried to call you no response.
Please take note of the following: A***
The account balance on the 20-4-2015 =R518.00 we have received the payment for R259.00 the account has been paid short with R259.00.
Please make the payment to clear the account.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply28 Sept 2015, 10:06
Official
Hello bokivdw,
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
We have tried to call you no response.
Please take note of the following: A***
The account balance on the 20-4-2015 =R518.00 we have received the payment for R259.00 the account has been paid short with R259.00.
Please make the payment to clear the account.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
We have tried to call you no response.
Please take note of the following: A***
The account balance on the 20-4-2015 =R518.00 we have received the payment for R259.00 the account has been paid short with R259.00.
Please make the payment to clear the account.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Kind Regards,
Alice van der Merwe
***