wM
wendy M
1 reviews | Active since Jun 2011
26 Aug 2015, 04:28
contract ended but you still debitting my acc
Why are you still debitting my account?<br> <br> My contract with you ended in May already and assured me that the number has even been migrated to prepaid. <br> <br> Please stop debitting my account and I want a full refund for June, July and now August. <br> <br> And you debbing different amounts which are almost double the agreement I had with you. <br> <br> I want my money back
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MTN South Africa's replyOfficial
26 Aug 2015, 08:05Hello wendyyah,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. According to our records as per the reference number *** you were advised that the bundle has to utilized first before cancellation.
Then on the 07-07-2015 the number was migrated to prepaid as per request, the amount submitted was for the invoice dated 20-06-2015.
Best regards
Mantoa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. According to our records as per the reference number *** you were advised that the bundle has to utilized first before cancellation.
Then on the 07-07-2015 the number was migrated to prepaid as per request, the amount submitted was for the invoice dated 20-06-2015.
Best regards
Mantoa
REQ:***
MTN South Africa's reply26 Aug 2015, 08:05
Official
Hello wendyyah,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. According to our records as per the reference number *** you were advised that the bundle has to utilized first before cancellation.
Then on the 07-07-2015 the number was migrated to prepaid as per request, the amount submitted was for the invoice dated 20-06-2015.
Best regards
Mantoa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. According to our records as per the reference number *** you were advised that the bundle has to utilized first before cancellation.
Then on the 07-07-2015 the number was migrated to prepaid as per request, the amount submitted was for the invoice dated 20-06-2015.
Best regards
Mantoa
REQ:***