CONTRACT ENDED BUT STILL BEING DEBITED

I had a data contract and phoned MTN in January this year to end this contract. I spoke to Shamiema Blouse who advised that I would have to pay an early termination fee. This was done and proof of payment was emailed to her. All was in order.<br> <br> In June this year mtn emailed be a billing. I rep**** that my contract was ended and this needs to be reversed.<br> On August 1st MTN debited my account. I immediately phoned them, had to wait half an hour before speaking to a Kebja. I emailed him the email that was forwarded to Shamiema in January this year. <br> <br> I have been emailing him eversince, todate no reply.<br> I also emailed Shamiema , todate no reply.<br> <br> I called head office and asked them to sort out, to date nothing has been resolved.<br> <br> I then had to go to the bank to stop the debit order, which meant additional costs on my part.<br> <br> ABSOULTEY GOBSMACKED. WITH MTN SERVICE LEVEL OVER 6 MONTHS AND THEY CANNOT CLOSE AN ACOOUNT.ALL THE UNECESSARY PHONE CALLS, EMAILS AND RUN AROUND FORM MY PART AND NOTHING FROM THEIR SIDE TO RESOLVE THIS ISSUE....<br>