LH
Lilian H
1 reviews | Active since Feb 2010
02 Sept 2015, 15:18
Contract ended and still being billed
Good day,<br> <br> I ported out from MTN at the end of last month, after several notices that I relationship is terminated at the end of the contract. I ported out my number, yet MTN still deducts the contract Fee and other moneys ... yet, I am not with MTN. <br> <br> I raised other complaints with MTN. of which have been ignored - the customer care service is the reason for leaving the MTN network. <br> <br> I demand that customer care contacts me and refunds the money which MTN is not entitled to
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MTN South Africa's replyOfficial
15 Sept 2015, 11:03Hello Baby Doll,
Thank you for your post
Apologies for the inconvenience experienced.
Kindly note that the invoice dated 2015-07-31 was an unbilled that ran up until the 31/07/2015 as the contract was ending on the 08/08/2015 hence the debit order of R908.94 on the 1 Sept 2015. There will no longer be any debit orders.
We are terribly sorry for the inconveniences that you have experienced as a result of this.
Warm Regards
Ntebaleng
REQ:***
Thank you for your post
Apologies for the inconvenience experienced.
Kindly note that the invoice dated 2015-07-31 was an unbilled that ran up until the 31/07/2015 as the contract was ending on the 08/08/2015 hence the debit order of R908.94 on the 1 Sept 2015. There will no longer be any debit orders.
We are terribly sorry for the inconveniences that you have experienced as a result of this.
Warm Regards
Ntebaleng
REQ:***
MTN South Africa's reply15 Sept 2015, 11:03
Official
Hello Baby Doll,
Thank you for your post
Apologies for the inconvenience experienced.
Kindly note that the invoice dated 2015-07-31 was an unbilled that ran up until the 31/07/2015 as the contract was ending on the 08/08/2015 hence the debit order of R908.94 on the 1 Sept 2015. There will no longer be any debit orders.
We are terribly sorry for the inconveniences that you have experienced as a result of this.
Warm Regards
Ntebaleng
REQ:***
Thank you for your post
Apologies for the inconvenience experienced.
Kindly note that the invoice dated 2015-07-31 was an unbilled that ran up until the 31/07/2015 as the contract was ending on the 08/08/2015 hence the debit order of R908.94 on the 1 Sept 2015. There will no longer be any debit orders.
We are terribly sorry for the inconveniences that you have experienced as a result of this.
Warm Regards
Ntebaleng
REQ:***