1 reviews | Active since Oct 2012
Contract ended and billing continues
I had 24 months contract on promotion which costed R558/month. My contract ended on 19th May 2015. I have called 808 customer care to cancel before and i was told if i want to migrate the SIM number, I should call back on 20th of May. When i did the customer care number was offline due to strike, which it is still is today. My billing was supposed to be concluded end of May 2015 but I was billed at the end of June. The billing consisted of subscription which was no longer having promo. I have used self service online (ref no: ***) to cancel and migrate my SIM number on 19th May 2015 as alternative but my inquiry was only attend to on 8th of July 2015 (49 days later). My SIM number is now prepaid. Please help resolve billing errors and send confirmation of contract finished.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your contract was cancelled in June 2015 as per the termination date. The last billing was the 13 June which was for usage from the 13 May to 13 June.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your contract was cancelled in June 2015 as per the termination date. The last billing was the 13 June which was for usage from the 13 May to 13 June.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***