bM
bathabile M
1 reviews | Active since Sept 2013
08 Dec 2015, 08:41
contract ended
my contract has ended and i called the call centre to cancel the contract got emails from retention about upgrades and which i stated i want to cancel plan don't want any upgrade and don't want to keep the number. Mtn is still debiting my account which i don't understand why i should be paying for a contract that has ended.
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MTN South Africa's replyOfficial
13 Dec 2015, 07:47Hello bathabil1,
We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that this number 07*****410 was deactivated on the 30-11-2015 from the network but you still have another active line 08******99 under the same account number with expires in 2016-12-30.As per Ref number *** you were advised that your last instalment on that number was going to be in November.
Kind Regards
Nompumelelo
REQ:***
We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that this number 07*****410 was deactivated on the 30-11-2015 from the network but you still have another active line 08******99 under the same account number with expires in 2016-12-30.As per Ref number *** you were advised that your last instalment on that number was going to be in November.
Kind Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply13 Dec 2015, 07:47
Official
Hello bathabil1,
We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that this number 07*****410 was deactivated on the 30-11-2015 from the network but you still have another active line 08******99 under the same account number with expires in 2016-12-30.As per Ref number *** you were advised that your last instalment on that number was going to be in November.
Kind Regards
Nompumelelo
REQ:***
We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that this number 07*****410 was deactivated on the 30-11-2015 from the network but you still have another active line 08******99 under the same account number with expires in 2016-12-30.As per Ref number *** you were advised that your last instalment on that number was going to be in November.
Kind Regards
Nompumelelo
REQ:***
Best regards,