lS
lebogang S
1 reviews | Active since Mar 2014
14 Sept 2015, 13:11
contract ended 27th August
Good day<br> I'm extremely aggravated as I have called in to have my contract cancelled and this has not been done . <br> I called in on the 21th August 2015 and was assured that it would be done within 8 days . This has not been done. To my surprise I was credited with airtime and data that I DO NOT NEED!!!<br> I have spoken to consultants and they couldn't assure me that this would be done. I need this done immediately. I am not willing to pay services that I have not rendered. These are the references ***, ***,***...<br>
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MTN South Africa's replyOfficial
14 Sept 2015, 15:14Hello LEEbou,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, the number has been cancelled and migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, the number has been cancelled and migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply14 Sept 2015, 15:14
Official
Hello LEEbou,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, the number has been cancelled and migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, the number has been cancelled and migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,