GS
Gerhard S
1 reviews | Active since Aug 2015
01 Aug 2015, 19:18
Contract ended 14 may.
Contract ended 14 may.cancel it.sent mails document and even phone a 808 nr without no response. My no was transfered to a mobile company respond to my calls est. My issue is that contract ended and with several tries to cancel i dont get this contract cancelled and the worse part is that mtn still bill me for my contract that expired on 14 may 2015. Please stop this contract and stop billing my account..what must i do to stop this contract. This aslo include my internet contract with mtn.<br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
14 Aug 2015, 15:24Hello Skippiesg,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, we will reverse the invoice of July, however you are liable for invoice prior to July. Once payment has been settled, please advise us so that we can update your account accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, we will reverse the invoice of July, however you are liable for invoice prior to July. Once payment has been settled, please advise us so that we can update your account accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,
MTN South Africa's reply14 Aug 2015, 15:24
Official
Hello Skippiesg,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, we will reverse the invoice of July, however you are liable for invoice prior to July. Once payment has been settled, please advise us so that we can update your account accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, we will reverse the invoice of July, however you are liable for invoice prior to July. Once payment has been settled, please advise us so that we can update your account accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,