Contract dispute

I went in at the MTN store at woodhill mall in sept 2025 and enquired about my contact that was coming to an end in November 2025 and I specifically asked the consultant if November was going to be the last month MTN will be deducting (R637.00)and he confirmed that but in December the debit order went off and for an amount more than the normal debit order(R715.99)

I went in again on the 24/25 November to do a swim swap and I specifically gave the consultant the number which I needed as there’s two simsand unjust treatment received from MTN Woodlands at Woodhill mall.I went in at MTN store on the 26th Nov 2025 to do a swim swap on a specific number and the consultant also double checked with me the correct number which is ***and we were on the same page and I paid R150.00 for the swap.Only to find out when I got home that the he did the swap on an incorrect number which is ***;when I queried that he blatantly told me it’s his word against mine as I had signed the agreement with an incorrect number I should have double checked it before i signed the document.The Regional Manager was also there and he agreed with the consultant and didn’t even take or make an effort to make me understand or to empathise with me but he and the consultant gave a straight answer with an attitude saying It’s my fault basically

And as per the billing statement when it comes there’s always this one number that the *** always make and it’s to a number that doesn’t exist and this could’ve been stop if the correct number was issued to me.I got injured and couldn’t make a return to the shop until today when I went in and I was given the above mentioned attitude.As it stand I feel like cancelling my contact with MTN totally as I feel victimised by the staff and the Regional manager who was present.I recently upgraded my contract but I feel I must pay it off and cut ties with MTN and I’ll definitely spread the word.

I work with customers everyday and I know how to deal with and give good service.I definitely didn’t receive any customer service and I’m not happy at all.

I loved MTN and have been using it since 2008 but the service i received today erased all the good memories I had since day one

Hope my concerns will be taken into account

Regards

R Masombuka