RS
Ruan S
1 reviews | Active since Dec 2015
15 Mar 2017, 10:15
Contract dispute
<p> </p> <p>All I need from MTN is to rectify this situation speedily, apply me for the R429 (wich they confirmed 3 times does exist) and provide me with the Z5 Premium in chrome. The contract (R579 originally) consits of 100 minutes, 100sms's and 2gigs of data. There was always a R30 difference between the R549 (now R399) and the R579 contract. </p> <p> </p> <p>Please note that I will not accept anything less than the R429 contract which I have been waiting for two weeks (plus waiting 1 year and 8 months for a dream phone means I have a lot of patience). It's more than fair and right from MTN to provide me with that contract and phone. I've waited long enough now.</p>
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Replies (2)
MTN South Africa's replyOfficial
15 Mar 2017, 22:45Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
MTN South Africa's reply15 Mar 2017, 22:45
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
RS
Ruan S's updateReviewer Update
16 Mar 2017, 10:55Hi Mike
Thank you for replying so quickly. It's much appreciated.
Please note I have two reviews that got posted accidently for some unknown reason and can not delete the incorrect one.
Please find the URL below for the correct review which will explain the entire situation more clearly and in detail.
https://www.hellopeter.com/mtn/reviews/contract-dispute-7- ********** .
Awaiting your most favourable response
Regards
Ruan
RS
Ruan S's update16 Mar 2017, 10:55
Reviewer Update
Hi Mike
Thank you for replying so quickly. It's much appreciated.
Please note I have two reviews that got posted accidently for some unknown reason and can not delete the incorrect one.
Please find the URL below for the correct review which will explain the entire situation more clearly and in detail.
https://www.hellopeter.com/mtn/reviews/contract-dispute-7- ********** .
Awaiting your most favourable response
Regards
Ruan