Contract dispute

<p>To MTN</p> <p> </p> <p>Two weeks back the MTN booklet came out and I saw that the Sony Xperia Z5 Premium contract value have been reduced to R399 (from R549). After waiting 1year and 8months for the contract value to drop (budget purposes and also because its my dream phone) I immediately phoned my favourite MTN store and ask them to keep a black Z5 Premium for me (which they had in stock). I was also informed (twice by the same sales person and once by another) that there is a R429 contract and will apply me for the same. Once I reached the store I was informed that the contract does not exist and only the R399. The sales person did say that he will email the promotion departement and find out if there not maybe a mistake in the booklet. I did also inform that I would rather have the Chrome Z5 premium (which they had to order).</p> <p> </p> <p>Two weeks later and the phone has not arrived and they dont even know if the other MTN store where they ordered it even reveived the email. Plus the promotion department has not return led any of their emails. This made me extremely upset and I'm really dissaptioned with the way this situation has been handled. Surely one can pick up a phone and phone the other MTN store and also the promotion department. </p> <p> </p> <p>All I need from MTN is to rectify this situation speedily, apply me for the R429 (wich they confirmed 3 times does exist) and provide me with the Z5 Premium in chrome. The contract (R579 originally) consits of 100 minutes, 100sms's and 2gigs of data. There was always a R30 difference between the R549 (now R399) and the R579 contract. </p> <p> </p> <p>Please note that I will not accept anything less than the R429 contract which I have been waiting for two weeks (plus waiting 1 year and 8 months for a dream phone means I have a lot of patience). It's more than fair and right from MTN to provide me with that contract and phone. I've waited long enough now.</p>