Contract Dispute
<p>MTN upgraded my contract without my approval in August by Samuel Tsiame. He said it was a mistake and promised to refund the R440 that was debited. Unfortunately for the next 2 months same amounts were debited. I tried to call him but other agents would tell me either is on lunch or unavailable. I went to MTN the Glen and also provided my affidavit and copy of my ID, which was emaile to Sauel as well. I have been waiting since from December from a lady called Irene.</p> <p> </p> <p>In November i emailed this gentlemen </p> <p>Kind Regards,</p> <p>Justin Mo***eng</p> <p>Credit Management<br />MTN SA</p> <p>Reference Number: ********** 5</p> <p> He said it would take 14 days and i emailed again nothing no response from anyone at MTN</p> <p> </p> <p>Last month I went to MTN offices and spoke to Patricia and she called Irene to request my documentation. I have been waiting since August atill my query was never resolved. upset, angry and very dissapointed.</p> <p> </p>
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MTN South Africa's replyOfficial
07 Mar 2017, 17:35Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please advised that we have passed a credit of R678.17 (including vat) for the difference in subscription billed on the invoices dated 2016-08-13 to 2016-10-13 + the two R11.40 Admin Fee for the returned debit orders on 2016-10-05 and 2016-11-03.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply07 Mar 2017, 17:35
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please advised that we have passed a credit of R678.17 (including vat) for the difference in subscription billed on the invoices dated 2016-08-13 to 2016-10-13 + the two R11.40 Admin Fee for the returned debit orders on 2016-10-05 and 2016-11-03.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
's updateReviewer Update
09 Mar 2017, 07:31This is awesome service thank you very much after 7 agonozing months. Siphumezo awesome great service.
Thank you very much for you prompt response.
's update09 Mar 2017, 07:31
Reviewer Update
This is awesome service thank you very much after 7 agonozing months. Siphumezo awesome great service.
Thank you very much for you prompt response.