Contract Dispute

I have had 2 incidents with MTN SA & this one I’ll be writing about being the second. There’s always an issue with them.

My complaint is regarding a sim data contract with them. I have had a sim data deal with MTN for about 4 years now (upgraded it in 2022). This time around though MTN didn’t follow due process, they didn’t inform me as per their protocols 3 months or 30 days (industry benchmark) before my upgrade was due. They informed me 6 days before I had to pay for the amount due on 01/06/2024.

Not only this but they billed me incorrectly for the period as well & are not allowing me to cancel my contract (instead of upgrading again).

I have gone to a physical store & contacted them via 083 135 and I have not been assisted accordingly or had any recourse. They don’t communicate effectively with their customers and make us liable when they don’t even follow their internal procedures. I’m absolutely frustrated with their service because this is the second incident of this nature with them.