Contract disconnected

Morning<br> I have a vodacom and Mtn contract, I am currently using my Vodacom contract as my Mtn contract number has been disconnected in March 2015, I requested a sim swop as I want to use my Mtn number in a different phone, requiring a micro sim.<br> Its has now been 3 weeks since I did the sim swop, I have been told 2-24hours and it will work, today is 19 days since that day, my contract is still not active or online.<br> 16th November I went back to the mtn store, they looked it up on the system and apparently need to log a usd, witch they did.<br> I am paying R423 a month now for all these months and its a contract but I am not getting any service from Mtn.<br> Now the consultant Zane Fransman is telling me Mtn does not recognize my number on the system as a contract phone, although I have a Mtn direct debit going of my account every month.<br> I would like to know How is it possible to pay for a service that I am not getting.<br> I would also like to know if I would be reimburse for R3440 that I have paid and not received any service.<br> This is the 2nd incident, 1st time I was handed to a lawyer, all because of a Mtn fault, that also cost me R3800 to get up to date and cleared, also after a letter to you