MP
Michelle P
1 reviews | Active since Jan 2020
22 Jan 2020, 13:16
Contract declined without explanation
We have being clients of MTN dor more than 20 years now, wanted to get data packages for our 3 kids, but it was declined because of negative credit bureau. We have never misses any of our payments
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MTN South Africa's replyOfficial
23 Jan 2020, 07:52Good day Michelle P,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that your complaint would need to be taken up with the bureau concerned. MTN cannot approved a contract on a negative rating.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that your complaint would need to be taken up with the bureau concerned. MTN cannot approved a contract on a negative rating.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply23 Jan 2020, 07:52
Official
Good day Michelle P,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that your complaint would need to be taken up with the bureau concerned. MTN cannot approved a contract on a negative rating.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that your complaint would need to be taken up with the bureau concerned. MTN cannot approved a contract on a negative rating.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,