Contract declined due to over commitment...
I wanted to apply for an iphone6s but was apparently declined due to over commitment. My bank statements show I can pay it off so how can I be a risk when I've never defaulted. Now I'm forced to look for another provider simply because they don't think I can pay R600 a month.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
03 May 2016, 21:56Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
warm regards
mike
Log a new Complaint
REQ:***
Best regards,
MTN South Africa's reply03 May 2016, 21:56
Official
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
warm regards
mike
Log a new Complaint
REQ:***
Best regards,
's updateReviewer Update
08 May 2016, 18:25I went to another store and my contract application was accepted so all is fine now.
's update08 May 2016, 18:25
Reviewer Update
I went to another store and my contract application was accepted so all is fine now.