GN
Geraldine N
1 reviews | Active since Jun 2016
30 Nov 2016, 12:31
Contract Declined
<p>So I previously had a contract with Mtn. When I went in this weekend to get another, everything happened where I had signed papers and what not and the Lady advised me that they just dont have stock of the phones. </p> <p>Yesterday I received an sms saying that it has been declined. upon calling I had found out that declined due to payment. I asked them to explain and no one could give me an answer?</p> <p>Is this how it works where you provide me with everything, you await stock but then in turn you just decline it? Really disappointed in this as I have always liked Mtn over any network </p>
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MTN South Africa's replyOfficial
30 Nov 2016, 20:32Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply30 Nov 2016, 20:32
Official
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
warm regards
mike
REQ:***
Best regards,