1 reviews | Active since May 2015
Contract deal *******
I renewed my contract around 12th August 2017 for the P10 @ R499. Less than 30days thereafter MTN advertises the SAME phone "P10" same package and SAME PRICE R499 BUT, you get a free Huawei tablet. So why the hell am i paying R499 pm and getting nothing? How does Mtn justify this? The sales person at the branch had no reasonable explanation. I expect an answer to this totally ******* deal.
The last time i had an issue with Mtn in 2015, they had to give me an early upgrade because Mtn was at fault. Let me not even start to talk about how my data vanishes!!
Please consider that i have 3 contracts with MTN
********** 877
Good day Shiraz
Thank you for your post.
We apologize for the delayed response and the frustration it causes.
MTN always looks at ways to make life easier for our customers and give value for money. This we do through reviewing the our deals and getting new and exciting deals that we would consider value for money. When you purchased the deal unfortunately we did not have a special on the device. Our specials run on a month to month basis and that is why when you renewed your contract mid month the new special had not started. We apologies that you missed out on this deal and hope that you will get an even better deal come your next upgrade.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Shiraz
Thank you for your post.
We apologize for the delayed response and the frustration it causes.
MTN always looks at ways to make life easier for our customers and give value for money. This we do through reviewing the our deals and getting new and exciting deals that we would consider value for money. When you purchased the deal unfortunately we did not have a special on the device. Our specials run on a month to month basis and that is why when you renewed your contract mid month the new special had not started. We apologies that you missed out on this deal and hope that you will get an even better deal come your next upgrade.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,