DM
Dimakatso M

1 reviews | Active since Mar 2016

21 Jul 2020, 17:21

Contract data sim going to waste!

Yellow, please assist. My area has lost coverage as a result I do not have connection at all. I have been staying at this address for over 19 years and have always used MTN and never had a problem, hence I took out a data sim card on contract knowing that I don't have a problem with MTN. However, since last week I haven't had any coverage on 2 of my MTN sim cards, now my concern is that I have paid for data and sadly I cant use the data that I have through contract. I have already spend R200 in this week just to buy data on the other network sim card. It is really taking me out of budget as I already have a data sim which I can not use. I have contacted MTN to make them aware (*** ) and they told me that they dont know how long it will take to fix the issue but its a big inconvenience . So what about the data I have on my Sim card and also having to constantly buy data on another network sim just to be connected whereas I am already paying for data with you.

Please help as I feel I might as well cancel the MTN contract and get myself a sim card with Vodacom as I am currently using a Voda sim and I have no problem with the connection.

0
Replies (2)
MTN South Africa
MTN South Africa's reply21 Jul 2020, 21:36
Official
Thank you for your post.

We sincere apologized for any inconvenienced caused to you.

We have sent the complaint to the coverage department to contact and assist you with  solution for the coverage in your area, the contact number for coverage ***.

We have escalated the   request as well to the business solutions team to contact and assist you just in case this this is not a coverage problem .

Kind Regards,
Alice van der Merwe
MTN 


Best regards,

DM
Dimakatso M's update24 Jul 2020, 16:26
Reviewer Update
I am still waiting for a call from your department, please check how long will this be sorted as we still do not have coverage and it a huge inconvenience as I am working from home and I constantly have to buy data on the other sim card(different network)