CONTRACT DATA NOT RECEIVED

I receive 100 free minutes, 2GB data and 200 sms on the 21st of every month as part of a contract deal, however this month no data was loaded, I only received the minutes and sms’s. I contacted customer care on the 21st and was told that there is a delay loading customers data and I will receive it during the course of the day, i called again a few hours later and was told a different story, their systems are not updated yet and they cannot help me. I must call back in an hour. I called back for the third time the evening and only then did a consultant log a ticket and gave me a turnaround time of 32 hours. Three different consultants and only one was able to assist me. Turned away by two *********** consultants. MTN customer care agents are in dire need of training. They do not seem to know what they are doing or how to help customers.

3 days turnaround is ridiculous and such an inconvenience. Its unacceptable, I rely on my data being loaded on time every month. Im sick of MTN I will be changing network providers as soon as this contract expires. MTN SUCKS!