Contract data exceeded
I purchased a 2gig card at about R100 per month for my IPad. My account has never exceeded what I purchased. I have to my horror received an account of close to R6000 . How is this even possible if I purchased a data bundle of 2gigs. How can this exceed 2gigs? I have been trying to ask for data bundle statements and been on the phone and even sent corporate emails - but to no avail. They just do not respond! Why is MTN,service so frustrating? I would like this matter resolved and my account refunded!
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MTN South Africa's replyOfficial
09 Sept 2015, 14:00Hello ReinetteM,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated and for the URL report to be sent, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated and for the URL report to be sent, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Best regards,
MTN South Africa's reply09 Sept 2015, 14:00
Official
Hello ReinetteM,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated and for the URL report to be sent, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated and for the URL report to be sent, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Best regards,