CJ
Chris J

1 reviews | Active since Nov 2011

15 Jul 2015, 11:30

Contract cxlled but MTN keeps on taking money

In May I cancelled my MTN contract after 18 years with MTN and ported my number to Telkom. I was still invoiced in June, and I complained to their customercare@mtn email address, and received no response, nothing! Now in July I am receiving more invoices and billing from MTN for this cancelled contract, and I went into the Nicolway branch of MTN, but was told theat the account is still active on the system. So I have emailed the customer care line again but still no response. I have demanded that they cease debiting my account, and refund my the money they have taken *******ly, but I wonder if they will ever stop debiting me, I see the MTN CEO has even resigned there! The MTN brand has been irreparably damaged in my eyes...

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Replies (1)
MTN South Africa
MTN South Africa's reply30 Jul 2015, 10:19
Official
Hello Chris John,

Thank you for your post

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

The request has been escalated to our Porting department to cancel the contract.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Lungi
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