1 reviews | Active since Sept 2017
Contract cost has doubled
I have a 24 month contract with MTN, a promotion that they ran last year: A sony xperia z5, for +-R450/month. This included 2GB of data for free for the first 12 months, thereafter I will recieve only 500mb/month for the remaining 12 months.
The lady who assisted me with my contract explained at length that the 2GB is only for 12 months, thereafter I will only recieve 500gb, and if I wanted more, I would have to buy it separately. I was happy with those terms and agreed to take up the contract.
I app**** for this online and my handset was delivered to me. For the past 12 months my account cost R-+450/Month. Now this month it is +-R900. How can this be possible?
What has changed on my account? Why am I now paying double for my account? I did not upgrade anything on my account, this is not what I signed up for, and this is not acceptable.
Thank you for your post.
We apologize for any inconvenience incurred.
I have sent to you email to confirm the contract number in question.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
I have sent to you email to confirm the contract number in question.
Kind Regards,
Alice van der Merwe
Best regards,
