Contract complaint

From: Magda Jordaan Sent: Wednesday, 08 May 2024 17:58 To: *** Subject: FW: Complaint: JM Jordaan - cel number *** - Ref ***- Tygervalley agent

. Dear Sir

Trust this email finds you well.

I was phoned by a MTN agent on plus minus the 21/2/2024 informing me that the package I was currently on Has expired and that she can offer me the exact package - 200min anytime airtime and 100gb data– for only R 99.00pm thus a saving for my pocket. I agreed to this new contract only to find that the agent had **** to me. Firstly the first instalment went through for R119.00 and not as R99.00 as agreed, I have never received any airtime or data up to date. I went to see an agent at the Tygervalley branch just to be told that the airtime I am going to receive is 100 min and not 200 min as the agent informed me. She could also see that I have never received any airtime or data on this new contract. She suggested I buy airtime via MTN and I was shocked to discover that the agent who had sold me this false incorrect package has Blocked me from doing a purchases from MTN directly. How shocking and sick is this!!! I am also sending this email to Hellopeter as I am highly irate and disappointed in this dishonest agent. I have been a client of MTN for more than 30 years and cannot believe that I have been deceived in this manor. I now have to purchase 100 airtime min every month and it is going to cost me much more than my previous contract and I am a pensioner. Your agent **** to me and now I have to suffer the consequences. When this agent phoned me she mentioned that all calls are recorded. Please can this call be retrieved and listened to.

Thanking you in anticipation for your urgent feedback.

Regards

Magda Jordaan Hannes Louw Rylaan 13, De Tijger, Parow, 7500 Cell: ***

Email: ***