1 reviews | Active since May 2015
CONTRACT CLOSED
I had a contract with MTN in 2014 and paid up the account and closed it and my number was converted to prepaid.Recently I had been receiving calls from MTN call centre 808 telling that that i am owing and should pay and when I phoned back it cannot go throught as my no is now a prepaid and I used my colleque phone so that I can phone with the contract no and the agent told me to ignore the no as it shows on her system as a closed account and she can't access my details.She also said she does not know who has been caling me.I was informed that my account was handed to al legal.I don't owe MTN please clear my name otherwise I will take the further steps.I understand taht MTN is struggling financilly at the moment bt it should not do this to the Clients.My colleque had almost same problem.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a request has been sent for the balance to be written off as the early termination fees were received and the contract cancelled. Your account status will be updated and you will not be contacted by our offices for this account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a request has been sent for the balance to be written off as the early termination fees were received and the contract cancelled. Your account status will be updated and you will not be contacted by our offices for this account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
