1 reviews | Active since Jul 2017
Contract Client: No data credited and Insufficient Prepaid balance even though contract client
<p>Dear MTN,</p> <p>I am a contract client. My first two years with MTN were great, had not troubles. Since my update beginning of June 2017 I have not been receiving my monthly allowed data.</p> <p>I tried logging my query with your call centre three times, and everytime I were told that I have been credited with my monthly data, which is not true. So I finally went to my local MTN store (Cape Gate) logged the query with them on Monday 17 July 2017 and were told that my account would be sorted within 2 - 48 hours. Seven working days later and I am still waiting for feedback. I also received the following error message today when I tried to send fotos via MMS 'Insufficiet prepaid balance' how is this even possible when I am a contract client. I have been paying close to R700.00 a month for a contract that I can't fully use... It is absolutely ridiculous!!!</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly be advised that we have evaluated your account and picked up that you have the balance of 129.48 minutes that you can utilise to call and data available that was provisioned to you on the 14/07/2017.
Please dial *141*1# then select option 1 to check the remaining balances.
regards
mike
Complaints Management Team
Reference Number: ***4
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly be advised that we have evaluated your account and picked up that you have the balance of 129.48 minutes that you can utilise to call and data available that was provisioned to you on the 14/07/2017.
Please dial *141*1# then select option 1 to check the remaining balances.
regards
mike
Complaints Management Team
Reference Number: ***4
Dear Mike,
The data on my account, is the data I prepaid, due to the fact that my contract data is not credited to my account. So I bought prepaid data on: 18.07.2017 20MB and another 100MB on 25.07.2017. I am not disputing my call minutes, the call minutes, that I confirm I have received. I am not getting my data. Please can you also explain way I am getting a Insufficient prepaid balance when I tried sending an MMS mesage today?
This query is still not resolved and your urgent investigation regarding the above will be very much appreciated.
Lizl
Dear Mike,
The data on my account, is the data I prepaid, due to the fact that my contract data is not credited to my account. So I bought prepaid data on: 18.07.2017 20MB and another 100MB on 25.07.2017. I am not disputing my call minutes, the call minutes, that I confirm I have received. I am not getting my data. Please can you also explain way I am getting a Insufficient prepaid balance when I tried sending an MMS mesage today?
This query is still not resolved and your urgent investigation regarding the above will be very much appreciated.
Lizl