RM
Roy M
1 reviews | Active since Oct 2016
13 Oct 2016, 00:02
Contract charges
<p>Mtn increased limits on my contract lines from their end without me knowing and charged me for 3months on 2 contract lines. They have disconnected my lines as the account is in arrears for amounts that I never used. I lodged a complaint,got feedback that I would receive a call in 8 working hours that was 2days ago. I have no means of communication,I cannot work all over charges I never incurred.</p>
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MTN South Africa's replyOfficial
14 Oct 2016, 10:56Good day Roy Mathabire,
Thank you for your post.
Please accept our apologies for the delay and inconvenience experienced.
Kindly be advised that the billing query has been closed, the charges are valid as the system shows the Subscriber Usage Limit was changed via the self help service using the USSD code *141*5#. Your account is suspended due to the outstanding amount, kindly settle this amount for your line to be opened.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply14 Oct 2016, 10:56
Official
Good day Roy Mathabire,
Thank you for your post.
Please accept our apologies for the delay and inconvenience experienced.
Kindly be advised that the billing query has been closed, the charges are valid as the system shows the Subscriber Usage Limit was changed via the self help service using the USSD code *141*5#. Your account is suspended due to the outstanding amount, kindly settle this amount for your line to be opened.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,