1 reviews | Active since Nov 2015
contract changed without permission
I have been with mtn for at least 10 years And this is the first time ive Had an issue. I got an sms last week informing me that my account was R2783 To be paid 3 nov. Which i dont understand because i have a my top up 100 account with them And have been paying R660 a month all along. So i phone the call centre saturday only to be told that my line has been opened and that the charges are for data usage. I inform the woman Jacquline it cant be cos ive never ope ed the line and my contract states its a mytop 100. She says she will lodge a complaint and it will take 3 to 5 working days give refs no. I phone back tonight only to be told that he cannot help me i must go to the store that helped me with my contract. I dont know what the hells going on but i can tell u one thing i will not pay for something i didn't not request and i will take the matter to the news paper if it is not dealt with. furthermore if it is not corrected and mtn take judgement i will go to court and prove that i didnt request the change and that i have a written contract stating what type of contract i have and i will win. to add insult i will hold Mtn liable for my costs incurred.
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this.
Please note that as per request logged ref REQ:***, charges vs usage has been validated as correct. No limit was set after upgrade was done.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this.
Please note that as per request logged ref REQ:***, charges vs usage has been validated as correct. No limit was set after upgrade was done.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
