WB
Wessel B
1 reviews | Active since Sept 2017
02 Sept 2017, 14:41
Contract Cellphone
I got a new cellphone contract at mtn and I have received the phone , but my sim card has been blocked somehow, it says my account has been suspended... I have phoned them 3 times in the last week to sort this out and even went to them today , I was kindly told that they can't help me because there are issues at the head office. This is pathetic, why was I given a blocked sim card in the first place?
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MTN South Africa's replyOfficial
06 Sept 2017, 20:12Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply06 Sept 2017, 20:12
Official
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,