MT
Mbali T
1 reviews | Active since Nov 2015
27 Nov 2015, 14:13
Contract Cellphone
I have booked my cellphone for repairs 21/10/2015 till today . since that day I have paid my bill for monthly contract for airtime and data but don't have a phone ...even this month mtn already debited my account for payment for next month but am not using their sim card . Mtn told me they will delivery my phone today but they didn't
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MTN South Africa's replyOfficial
27 Nov 2015, 20:50Hello Mthoka,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with HVRC repair department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with HVRC repair department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply27 Nov 2015, 20:50
Official
Hello Mthoka,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with HVRC repair department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with HVRC repair department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,