CONTRACT CANCELLING ISSUES

To make a long story short. I have been struggling since September 2022 to cancel my contract that expired on the 16th of October 2022. The phone was on my late father's name, I sent the documentation required and eventually got an email saying that the phone is no pre-paid. But still, they send an account for payment to my deceased father's email. The call Centre agents are rude and do not hear when I tell them all the relevant documentation has been sent, why must I go into a store with the paperwork again? Is it so Flippen difficult to tell me what the outstanding amount is and why if it is a prepaid phone.

They do not even bother to reply to an email or answer the call Centre lines quickly. Definitely not brightening up my day in any way!

MTN GIVES BAD SERVICE!