AL
Adele L
1 reviews | Active since Aug 2015
02 Aug 2015, 19:17
Contract cancelled yet I am still billed
I have cancelled my contract in May 2015. Yet I am receiving statements and being billed every month. I wrote 4 emails already as one cannot get through on the landline anyway. It took them 3 weeks to respond to my first mail but still nothing done. How pathetic, no customer care, pathetic service and respond time. I just want my account sorted out and believe me I will never use MTN again.
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MTN South Africa's replyOfficial
14 Aug 2015, 11:54Hello adeledl,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
As per our telephone conversation, please may you resend the emails sent in May requesting for the number to be cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
As per our telephone conversation, please may you resend the emails sent in May requesting for the number to be cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply14 Aug 2015, 11:54
Official
Hello adeledl,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
As per our telephone conversation, please may you resend the emails sent in May requesting for the number to be cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
As per our telephone conversation, please may you resend the emails sent in May requesting for the number to be cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***