1 reviews | Active since Mar 2012
Contract Cancelled: still getting charged.
In September I cancelled my contract with MTN. Now after 2 months, I get notified the SIM is cancelled, and apparently I owe R780.00. In addition to this, they state they are in the process of blacklisting me. However, I never got any accounts, or notification that the cancelled contract was in fact never cancelled, and I owe them money.
Please urgently assist to rectify this. Also, I will need written confirmation that the process of blacklisting is stopped.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that you have 2 lines on the account.
***, expire date 2018-02-08
***, expire date 2019-04-05.
The account balance on the 13-10-2017 was R1205.25.
Credit note for R54.99 placed on the account and the balance left R1150. 26, payment for R400.00 received on the 30-10-2017 account balance R750.26
Invoices for November placed on the account , account balance on the 13-11-2017=R1698.26.
We have opened the lines for you, please reboot the devices.
The account was not handed over to legal.
Please make payment for the balance to clear the account.
We do pick up that you have requested cancellation for cell *** at the store instead they have upgraded this line this upgrade was done at MTN at Secunda Regional store. Device was received with the upgrade.
Please visit the store to assist you with the cancellation.
The account is in Mr Jean Pierre J Van Zyl name, the email address we have on the account ***
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that you have 2 lines on the account.
***, expire date 2018-02-08
***, expire date 2019-04-05.
The account balance on the 13-10-2017 was R1205.25.
Credit note for R54.99 placed on the account and the balance left R1150. 26, payment for R400.00 received on the 30-10-2017 account balance R750.26
Invoices for November placed on the account , account balance on the 13-11-2017=R1698.26.
We have opened the lines for you, please reboot the devices.
The account was not handed over to legal.
Please make payment for the balance to clear the account.
We do pick up that you have requested cancellation for cell *** at the store instead they have upgraded this line this upgrade was done at MTN at Secunda Regional store. Device was received with the upgrade.
Please visit the store to assist you with the cancellation.
The account is in Mr Jean Pierre J Van Zyl name, the email address we have on the account ***
Kind Regards,
Alice van der Merwe
Best regards,