1 reviews | Active since Oct 2016
CONTRACT CANCELLED STILL BEING BILLED AFTER PAY-AS-YOU-GO MIGRATION!
<p>CONTRACT CANCELLED MORE THAN 2 MONTHS AGO. CONTACTED MTN AND CONFIRMED CONTRACT MIGRATED TO PAY-AS-YOU-GO. STILL BEING BILLED EVERY MONTH! ALMOST IMPOSSIBLE TO ACCESS MY ACCOUNT. I AM VERY BUSY DURING THE DAY AND DON'T HAVE THE TIME TO GO THROUGH ONLINE REGISTRATION PROCESSES THAT TOOK ME OVER AN HOUR TODAY! WHEN I CONTACT MTN THEN THEY PUT ME ON HOLD FOR ALMOST 40 MINUTES AND THEN FOR ANOTHER 20 MINUTES AFTER EXPLAINING MY ISSUE, PUT ME ON HOLD AGAIN AND THEN CUT THE LINE. TO TOP IT ALL OFF MY PHONE NUMBER GETS SUSPENDED EVERY MONTH! MY 24 MONTH CONTRACT ENDED IN JULY 2016 ALREADY! THE WORST CUSTOMER EXPERIENCE I HAVE EVER HAD IN MY LIFE! WILL NEVER TAKE OUT A CONTACT WITH MTN AGAIN!</p>
Good day Melody,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that you number has not been migrated to prepaid as there was an outstanding amount that needed to be paid. Please note that this matter has been escalated to the management team of our Retentions team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Good day Melody,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that you number has not been migrated to prepaid as there was an outstanding amount that needed to be paid. Please note that this matter has been escalated to the management team of our Retentions team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***