1 reviews | Active since Nov 2014
Contract cancelled still being billed
<p>I cancelled my account in the required time as per contract conditions. I called in several times to confirm this was done. I received a debit order in January although I cancelled my account. Please look into my issue. Your call centre consultants claim they had cancelled my account, yet I still receive a bill. </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation your number*** have been migrated,we have sent you the open Item report for your perusal to ***
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation your number*** have been migrated,we have sent you the open Item report for your perusal to ***
warm regards
mike
REQ:***