SvdM
Sean van der Merwe
1 reviews | Active since Mar 2014
22 Feb 2016, 14:57
Contract cancelled Sep still being charged
I filled in the forms to cancel my contract in September 2015. Every bill until Jan still shows me being charged. I want the charges stopped and my money back. I have complained at the store itself and they told me they would fix it but didn't. I have not used the sim since the start of Aug 2015 but MTN keeps taking my money.
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MTN South Africa's replyOfficial
24 Feb 2016, 14:00Hello SvdM28,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have conducted an investigation on the matter, it is noted that on your MTN account you had 2 numbers. Please note as per reference number REQ:*** logged on the 2016/01/07 16:10:15 query was logged at store for only 1 number the 083****9196 to be migrated to prepaid. The End term date for the number was this year January. Please note that the number that you are still being billed for is the number 073***6131 of which the end term date for it is in 2017-02-04.
Please email proof of the early cancellation request made in September 2015 to *** so that they can investigate on the matter. For further queries contact customer care on 808.
Thank you for bringing this matter to our attention and we assure you that we are anxious to retain you as a satisfied customer.
Regards
Nompumelelo
REQ:***
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have conducted an investigation on the matter, it is noted that on your MTN account you had 2 numbers. Please note as per reference number REQ:*** logged on the 2016/01/07 16:10:15 query was logged at store for only 1 number the 083****9196 to be migrated to prepaid. The End term date for the number was this year January. Please note that the number that you are still being billed for is the number 073***6131 of which the end term date for it is in 2017-02-04.
Please email proof of the early cancellation request made in September 2015 to *** so that they can investigate on the matter. For further queries contact customer care on 808.
Thank you for bringing this matter to our attention and we assure you that we are anxious to retain you as a satisfied customer.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply24 Feb 2016, 14:00
Official
Hello SvdM28,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have conducted an investigation on the matter, it is noted that on your MTN account you had 2 numbers. Please note as per reference number REQ:*** logged on the 2016/01/07 16:10:15 query was logged at store for only 1 number the 083****9196 to be migrated to prepaid. The End term date for the number was this year January. Please note that the number that you are still being billed for is the number 073***6131 of which the end term date for it is in 2017-02-04.
Please email proof of the early cancellation request made in September 2015 to *** so that they can investigate on the matter. For further queries contact customer care on 808.
Thank you for bringing this matter to our attention and we assure you that we are anxious to retain you as a satisfied customer.
Regards
Nompumelelo
REQ:***
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we have conducted an investigation on the matter, it is noted that on your MTN account you had 2 numbers. Please note as per reference number REQ:*** logged on the 2016/01/07 16:10:15 query was logged at store for only 1 number the 083****9196 to be migrated to prepaid. The End term date for the number was this year January. Please note that the number that you are still being billed for is the number 073***6131 of which the end term date for it is in 2017-02-04.
Please email proof of the early cancellation request made in September 2015 to *** so that they can investigate on the matter. For further queries contact customer care on 808.
Thank you for bringing this matter to our attention and we assure you that we are anxious to retain you as a satisfied customer.
Regards
Nompumelelo
REQ:***