ST
Shadi T
1 reviews | Active since Jul 2013
30 Mar 2016, 17:18
Contract cancelled on the 11th Feb 2016
On the 11th February 2016 I called MTN to inform them that I would like to cancel my contract of number *** - A*** as my 24 months is up. I even received an email fro [Email Removed] Reference Number: ***9 asking me what led to my request. Today again debit order collected R447 which is not supposed to and R271 which I know off. I tried contacting MTN today and I was on hold for a long time then my call was dropped.
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MTN South Africa's replyOfficial
01 Apr 2016, 07:52Hello shaditau,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online.
Please take note that your debit order for February has returned unpaid. The account will be credited for the March invoice R93.00. Note if the debit order for R447.00 returned unpaid you will be liable for the difference of the balance.(R354.00) The balance for R447.40 is for the February invoice and the RD fee of R11.40 added to the account due to the debit returned unpaid + the balance for the March invoice.
The contract has been cancelled and the number converted to prepaid, allow +-2-24 hours. All data left on the sim card will be lost.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online.
Please take note that your debit order for February has returned unpaid. The account will be credited for the March invoice R93.00. Note if the debit order for R447.00 returned unpaid you will be liable for the difference of the balance.(R354.00) The balance for R447.40 is for the February invoice and the RD fee of R11.40 added to the account due to the debit returned unpaid + the balance for the March invoice.
The contract has been cancelled and the number converted to prepaid, allow +-2-24 hours. All data left on the sim card will be lost.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply01 Apr 2016, 07:52
Official
Hello shaditau,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online.
Please take note that your debit order for February has returned unpaid. The account will be credited for the March invoice R93.00. Note if the debit order for R447.00 returned unpaid you will be liable for the difference of the balance.(R354.00) The balance for R447.40 is for the February invoice and the RD fee of R11.40 added to the account due to the debit returned unpaid + the balance for the March invoice.
The contract has been cancelled and the number converted to prepaid, allow +-2-24 hours. All data left on the sim card will be lost.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online.
Please take note that your debit order for February has returned unpaid. The account will be credited for the March invoice R93.00. Note if the debit order for R447.00 returned unpaid you will be liable for the difference of the balance.(R354.00) The balance for R447.40 is for the February invoice and the RD fee of R11.40 added to the account due to the debit returned unpaid + the balance for the March invoice.
The contract has been cancelled and the number converted to prepaid, allow +-2-24 hours. All data left on the sim card will be lost.
Kind Regards,
Alice van der Merwe
***