TL
Thabo L

1 reviews | Active since Mar 2012

24 Jun 2016, 09:50

CONTRACT CANCELLED MONTHS BACK BUT STILL DEMANDING SUBSCRIPTION CHARGE

<p>My mother, a pensioner is being harassed by MTN call centre agent into paying subscription for a contract she cancelled late last year. Why is it her problem if one of MTN shops did not do proper job. She had a contracr for almost three years and on renewal date she went to the shop and canceled by filling nessesary form. </p> <p> </p> <p>Now, 6 months on the call center is phoning her and telling her she must pay her subscription and they don't want to know about cancellations.</p> <p> </p> <p>this has been a very sad experience for her.</p>

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Replies (2)
TL
Thabo L's update27 Jun 2016, 13:52
Reviewer Update

Thank you, could you please call the client once this is done and inform her.

regards

TL
Thabo L's update27 Jul 2016, 11:30
Reviewer Update

To date after your intervention your attorneys are still phoning demanding payments and threatening legal action. This has to stop cause they are terrosing and frustrating an elderly woman.

Please intervene