NN
Noncedo N
1 reviews | Active since Dec 2013
17 Mar 2016, 12:34
Contract cancelled in October but I'm still billed
I cancelled my contract in October 2015 that I no longer needed as I no longer use the device. I have officially spoken to 6 people from MTN but this has not been resolved. I am still being billed every month for a device that I haven't used in months and no ones seems to be able to help me. I'm beyond disappointed to say the least!!! The retentions department is useless and this is ****************!!
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Replies (1)
MTN South Africa's replyOfficial
18 Mar 2016, 12:28Hello Noncy,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have cancelled your contract and migrated your number to Prepaid.
We have also logged a request for credit of the invoices that finalised after you requested for cancellation.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have cancelled your contract and migrated your number to Prepaid.
We have also logged a request for credit of the invoices that finalised after you requested for cancellation.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply18 Mar 2016, 12:28
Official
Hello Noncy,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have cancelled your contract and migrated your number to Prepaid.
We have also logged a request for credit of the invoices that finalised after you requested for cancellation.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have cancelled your contract and migrated your number to Prepaid.
We have also logged a request for credit of the invoices that finalised after you requested for cancellation.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***