CV
Carmen V
1 reviews | Active since Dec 2013
01 Sept 2015, 09:53
Contract Cancelled in May Ref no. ***4
Good day MTN, <br> <br> I have cancelled my contract with MTN in May 2015. I have paid my last payment may why are there still deduction from my bank account?????? This is the second requested to do your job and the final debit order I send back. If it is not resolved with in the next 24 hour I will take to any means of media to worn user that MTN debit bank accounts **********ly. <br> <br> I have raised the requested in June on Halo Pieter and the requested was confirmed clarified why were my accounted debited DOUBLE with out my consent???
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MTN South Africa's replyOfficial
16 Sept 2015, 08:28Hello carmenvanveelen,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per information on the system, your lines were cancelled on the 01-07-2015, however your May and June invoices were returned from the bank unpaid, you are still owing those 2 months, at this point your account is in arrears even though your lines are already cancelled. For more clarity on this please feel free to contact us.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per information on the system, your lines were cancelled on the 01-07-2015, however your May and June invoices were returned from the bank unpaid, you are still owing those 2 months, at this point your account is in arrears even though your lines are already cancelled. For more clarity on this please feel free to contact us.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
MTN South Africa's reply16 Sept 2015, 08:28
Official
Hello carmenvanveelen,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per information on the system, your lines were cancelled on the 01-07-2015, however your May and June invoices were returned from the bank unpaid, you are still owing those 2 months, at this point your account is in arrears even though your lines are already cancelled. For more clarity on this please feel free to contact us.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that as per information on the system, your lines were cancelled on the 01-07-2015, however your May and June invoices were returned from the bank unpaid, you are still owing those 2 months, at this point your account is in arrears even though your lines are already cancelled. For more clarity on this please feel free to contact us.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***