CJ
Chris J

1 reviews | Active since Nov 2011

13 Aug 2015, 12:53

Contract cancelled in May, MTN still bills me

Despite some thirty (30) emails to MTN Customer Care, 2 previous complaints on hellopeter, and a complaint to the Telecoms Regulator (ICASA) MTN has for a third month taken money out of my account. Each time I complain on hellopeter they advise that they will forward my complaint to some or other department, however I have never received any feddback and they have debited me in MAY JUNE JULY and AUGUST for a service that they are not giving me that was cancelled in May when i ported my number to Telkom.<br> <br> In my opinion MTN is the worst cellphone provider in the world. They ignore my compliants and continue to take my money. After my experiences with MTN I would not advise anyone to do business with MTN.

0
Replies (1)
MTN South Africa
MTN South Africa's reply01 Sept 2015, 16:17
Official
Hello Chris John,

Thank you for post.

We sincerely apologize for any inconvenience you may have experienced with our service.

We do pick up that cell *** has been ported out and cancelled, the credit for R901.00 has been passed to the account. This amount will be refunded back to your bank account, please allow +- 5 working days. REQ:***.

Cell number *** has expired 2014-08-15, please visit any MTN store to assist you with the upgrade.

Kind Regards,
Alice van der Merwe
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