1 reviews | Active since Nov 2011
Contract cancelled in May, MTN still bills me
Despite some thirty (30) emails to MTN Customer Care, 2 previous complaints on hellopeter, and a complaint to the Telecoms Regulator (ICASA) MTN has for a third month taken money out of my account. Each time I complain on hellopeter they advise that they will forward my complaint to some or other department, however I have never received any feddback and they have debited me in MAY JUNE JULY and AUGUST for a service that they are not giving me that was cancelled in May when i ported my number to Telkom.<br> <br> In my opinion MTN is the worst cellphone provider in the world. They ignore my compliants and continue to take my money. After my experiences with MTN I would not advise anyone to do business with MTN.
Thank you for post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that cell *** has been ported out and cancelled, the credit for R901.00 has been passed to the account. This amount will be refunded back to your bank account, please allow +- 5 working days. REQ:***.
Cell number *** has expired 2014-08-15, please visit any MTN store to assist you with the upgrade.
Kind Regards,
Alice van der Merwe
***
Thank you for post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that cell *** has been ported out and cancelled, the credit for R901.00 has been passed to the account. This amount will be refunded back to your bank account, please allow +- 5 working days. REQ:***.
Cell number *** has expired 2014-08-15, please visit any MTN store to assist you with the upgrade.
Kind Regards,
Alice van der Merwe
***
