Contract Cancelled in April Ref no. ***4

Feedback for MTN 16 September: We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Please note that as per information on the system, your lines were cancelled on the 01-07-2015, however your May and June invoices were returned from the bank unpaid, you are still owing those 2 months, at this point your account is in arrears even though your lines are already cancelled. For more clarity on this please feel free to contact us. We would like to assure you that we are actively working to improve our service levels.<br> Jessie REQ:*** <br> Responds. Please check your records. My contract was cancelled 13 April 2015 and the consultant told me that if I cancel before the 15th my final payment will be the 1 May 2015. That debit order when of my account therefor the payment that MTN keeps on STEELING out of my account is not required. Please send me details that the issue is resolved otherwise i will use the media as well as the ombudsman to get this issue resolved. <br>