WF
Wilna F

1 reviews | Active since Sept 2015

04 Sept 2015, 08:14

Contract cancelled in April 2014 - NOT PROCESSES

I have cancelled my contract in April 2014 - I have the proof that they received the request and busy processing - but due to a computer crashed - lost the other correspondence - But I do have the proof that I requested them to confirm 2 months after. Now I get summons and harassed by their \"Attorneys"\"" for payment of services used. HELLO... This is ridiculous - Now I must pay for \""\""SOMEBODY\""\"" that did not do their job. THIS IS WHY THEIR SERVICE IS DISRUPTED ALL OF THE TIME.... Nobody knows what they are doing. """

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Replies (1)
MTN South Africa
MTN South Africa's reply04 Sept 2015, 13:14
Official
Hello WilnaFick,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.

We would like to assure you that we are actively working to improve our service levels.

Best regards
Mantoa
REQ:***