Contract cancelled but still billed

Item: MTN South Africa
Rating: 2
Author: fhatuwani M

I'm furious with the manner in which MTN is treating me. My contract was ended in August 2015 and I received confirmation that my phones are now prepaid. Today I received notification R429 charged my account by MTN. I don't want to take this matter to my lawyer but if my money is not refunded today, I will involve my lawyer. Why is MTN so unprofessional and unreliable nowadays? How does MTN bill an account that is closed? This is ***** and I will take legal action if my money is not refunded today!!

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Replies (1)

MTN South Africa's replyOfficial

01 Oct 2015, 09:14

Hello fmulungwa@,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the contract was cancelled on the 24-08-2015 and the amount debited was for the invoice dated 20-08-2015.

Best regards
Mantoa
REQ:***

MTN South Africa's reply01 Oct 2015, 09:14

Official