1 reviews | Active since Nov 2014
CONTRACT CANCELLED BUT STILL BILLED
I had requested that my upgrade be reversed and the contract terminated in December 2015 after I did not receive the upgrade phone as promised. I was given the run around by MTN consultants until I filed a complaint through Hello Peter. Finally I got assistance from the retention department and the upgrade was reversed on January 2016. <br> <br> However, MTN billed me for both December and January when infact I never received the phone and the R200 top up airtime for January was reversed and I had not used the airtime by the time the reversal was done.I would like to know how am I liable for the month of January 2016?? I had requested that the upgrade be reversed back in December already but it was not done because of the incompetence of YOUR staff. Also, I never received the phone nor did I use the airtime.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The upgrade has been reversed.
The billing for December and January is correct due to the contract only expired in Jan 2016.
Kindly be advised that the contract expired 19-1-2016. The line has been migrated to prepaid 27-1-2016 we do pick up that the sim card has been used to make calls and internet usage. This usage is form 13-12-2015 to 13-1-2016.
Before the migration request the debit ordesr returned unpaid for December and January . The account balance is for R1160.80. Please make the full payment to clear the account balance.
No invoices has been generated for February month.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The upgrade has been reversed.
The billing for December and January is correct due to the contract only expired in Jan 2016.
Kindly be advised that the contract expired 19-1-2016. The line has been migrated to prepaid 27-1-2016 we do pick up that the sim card has been used to make calls and internet usage. This usage is form 13-12-2015 to 13-1-2016.
Before the migration request the debit ordesr returned unpaid for December and January . The account balance is for R1160.80. Please make the full payment to clear the account balance.
No invoices has been generated for February month.
Kind Regards,
Alice van der Merwe
***