CONTRACT CANCELLED BUT MTN STILL DEDUCTING???

Item: MTN South Africa
Rating: 2
Author: pearl N

I cancelled my contract in October 2015, after a long struggle my number was eventually migrated to pay as you go! to my surprise MTN is still deducting money from my account, i cannot get hold of anyone for explanation i have been sending emails with no response, all i need to know is why are you deducting money when my account is paid up and you have provided me with the settlement amount, i want my money back please and i require a settlement letter on this contract, any further debit on my account i will not take it lightly it is ******* as i do not have any contract with yo, you are basically *****ing from me -

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MTN South Africa's replyOfficial

04 Feb 2016, 12:37

Hello pearly1,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please note the matter has been escalated to the billing department for investigation. Please retain the following reference #REQ:*** for a follow up process

Thank you for bringing this matter to our attention

Regards
Nompumelelo
REQ:***

MTN South Africa's reply04 Feb 2016, 12:37

Official