1 reviews | Active since Jun 2012
Contract cancelled but MTN still debiting my account
My account has been cancelled months ago but MTN is still debiting my account. I have repeatedly informed them but the only response I get is that it has been escalated to the retentions department however I have still not received any response from the retentions department and I have not been reimbursed yet.
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***