1 reviews | Active since Jun 2012
Contract cancelled but MTN has still not reimbursed premiums
<p>My contract was cancelled back in February 2016 but MTN has still been debiting my account. They responsed to another review here on hellopeter last week and indicated that they have cancelled the contract. However they has still not reimbursed me for all the months that they incorrectly debited my account.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been re-escalated to the management team of cancellation division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been re-escalated to the management team of cancellation division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***